383.05     Improving Your Effectiveness
Through Communications
 
When and Where:
  • March 31, 2015 (12:30 p.m.  – 5 p.m.)
  • The Penn Stater Conference Center Hotel, State College, Pa.
Who Should Attend:    
  • Supervisors
  • Employees working toward supervisory positions
Format:     
  • An interactive, instructor-led course available in a half-day format
Course Overview:     
  • Whether speaking or writing, each of us has our own unique way of getting our point across. Sometimes it works and sometimes it misses the mark. As a supervisor, the messages you send through your communications have a big impact on how others approach their work. This course will help you discover your individual style of communication, identifying factors that impede or enhance your effectiveness as a supervisor. Internal, external and written communication will be discussed, including how to organize your message to ensure the content is easy to understand.

Key Topics Include:    

  • Improving work relationships by reducing misunderstandings 
  • Applying verbal and nonverbal techniques for effective communication 
  • Strengthening your written and oral communication
  • Recognizing and dealing with factors that hinder communication
Pennsylvania Rural Electric Association
PO Box 1266 • Harrisburg, PA 17108
Phone: (717) 233-5704 • Fax: (717) 234-1309 • Email Us:
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