384.05     Resolving Conflict Through Negotiaton
 
When and Where:
  • May 28, 2014 (8:30 a.m. – Noon)
  • The Penn Stater Conference Center Hotel, State College, Pa.
Who Should Attend:    
  • Supervisors
  • Employees working toward supervisory positions
Format:     
  • An interactive, instructor-led course available in a half-day format
Course Overview:     
  • It is not fun when things get ugly and it is even more challenging when you supervise the people who are in disagreement. You may feel like you are stuck in the middle; when in reality, you are actually in charge. Like it or not, conflict with or among employees is likely to arise for all co-op supervisors at some point in their careers. Negotiation is a proven strategy for coming to mutually acceptable agreements in conflict situations. In this course, you will learn a three-step process to help eliminate potential hostility through effective negotiation.

Key Topics Include:    

  • Gaining a new understanding of anger and its effects on people

  • Recognizing your conflict pattern and the patterns of others

  • Addressing workplace disputes with a conflict resolution planner

  • Using a variety of approaches to conflict resolution
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