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384.05     Resolving Conflict Through Negotiaton
 
When and Where:
  • March 15, 2012 (8:30 a.m. – Noon)
  • The Nittany Lion Inn, State College, Pa.
Who Should Attend:    
  • Supervisors
  • Employees working toward supervisory positions
Format:     
  • An interactive, instructor-led course available in a half-day format
Course Overview:     
  • Conflict with or among employees is likely to arise for all co-op supervisors at some point in their careers. Negotiation is a proven strategy for coming to mutually acceptable agreements in conflict situations. In this course, you'll learn a three-step process to help eliminate potential hostility through effective negotiation .

Key Topics Include:    

  • Explore a process for resolving disagreements
  • Describe how anger affects a person physiologically
  • Identify five natural approaches to conflict resolution
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